Refund Policy

Thank you for shopping at Phones By U. We value your satisfaction and want to ensure you have a positive shopping experience with us. Please read this policy carefully to understand your rights and responsibilities when seeking a refund for your purchase.

Refund Eligibility

We offer refunds for eligible products within 7 days from the date of purchase. To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging.

Refund Process

To initiate a refund, please contact our customer service team at [Your Contact Information] with your order details and reason for the refund request. Our team will review your request and provide instructions on how to proceed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Non-Refundable Items

Please note that certain items are not eligible for refunds, including:

• Gift cards
• Downloadable software products
• Personalized or customized items

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].